Shipping policy

Thank you for choosing GERALD HICKS. Based in Auckland, New Zealand, our online store focuses on retailing fresh seafood and chilled fresh produce. We abide by strict order handling protocols and adopt professional insulated cold-chain packaging with ice packs and temperature-locking materials to keep fresh goods in optimal condition, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold-chain packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size, product type and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh produce orders will be delivered via professional New Zealand local cold-chain courier service, with an estimated delivery period of 1 to 5 business days within New Zealand, subject to actual logistics status. Rural remote areas may require extended delivery time. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
GERALD HICKS shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Fresh and chilled products cannot be reshipped after return due to unavoidable spoilage risks.
Lost or Damaged Packages
If your fresh produce parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date.
Long-distance cold-chain transportation may cause packaging rupture or slight thawing to fresh products. If you receive damaged, spoiled or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage and Usage Notice
All fresh seafood and chilled produce are equipped with professional storage and shelf-life guidelines, complying with New Zealand local food safety standards. Customers shall store, refrigerate, freeze and consume products following official prompts. We reject after-sales claims for product deterioration, spoilage and taste loss caused by improper storage, delayed collection and improper manual handling.
Domestic Shipping and Food Safety Notice
We provide nationwide cold-chain shipping services across New Zealand. All fresh products are packaged and transported in full compliance with New Zealand Food Act and cold-chain transportation specifications. No international shipping service is provided. We will not be responsible for product spoilage and losses arising from buyers' failure to receive parcels in a timely manner or violation of fresh food storage rules.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: GERALD HICKS
Phone number: +64 22 746 3829
Email: info@gerhic.shop
Physical address: 120 Sturges Road, Henderson, Auckland 0612, New Zealand